Pilot: test-number messaging between WhatsApp and Chatwoot, with incoming messages reaching HOTELABLE. A production hotel number requires its own onboarding and validation.
CONNECTED, WITH CONTEXT
Channels are the start.
Continuity is the goal.
A conversation should not lose its meaning when it moves between a channel, an employee and a shift. Here is the current scope of our controlled pilot.
CHANNEL STATUS · OCTOBER 2026
Built and tested in stages.
Pilot: connected messaging and reply flow tested. Account eligibility, permissions and hotel-specific setup must be checked before rollout.
Messenger
Pilot validation: incoming messages and replies through Chatwoot tested. End-to-end HOTELABLE workflow validation continues.
Website chat
Pilot channel for website enquiries. Availability depends on the agreed hotel setup.
Email, Telegram & voice
Roadmap: email and Telegram are planned; voice is being explored. These are not generally available channels.
YOUR HOTEL SYSTEMS
Alongside your PMS.
Approved source data
Rates, room types and availability must come from approved hotel data. Missing or stale information should be escalated instead of guessed.
Scoped connectors
The integration approach uses scoped, read-only access where available. Each PMS requires a technical assessment; no universal compatibility is claimed.
Human confirmation
An authorised hotel employee confirms the booking. A PMS reference and reconciliation keep operational records aligned.
LET’S BUILD A BETTER WORKFLOW