CONEXA / HOTELABLE
Privacy & data use
Updated 17 October 2026
Who we are
CONEXA E-TİCARET İTHALAT VE İHRACAT LİMİTED ŞİRKETİ, at Altınkum Mah. 423 Sk. Kaya Plaza Sitesi Kaya Plaza No: 35 İç Kapı No: 4, Konyaaltı / Antalya, Türkiye, operates these websites and develops HOTELABLE. Contact: [email protected].
Website enquiries
If you email us, we use your name, contact details, organisation and the information you choose to provide to respond and manage our business relationship. The contact form only prepares an email locally. We have added no advertising trackers or analytics scripts. Hosting providers may process technical access and security logs.
HOTELABLE pilot data
Depending on the enabled channel, the pilot can process message text and attachments, channel profile identifiers, contact details, timestamps, delivery status and reservation enquiry details such as dates and guest numbers. It also processes staff account details, roles and operational logs. Hotels determine the purposes of their guest and reservation processing; CONEXA provides technical processing under the agreed instructions. CONEXA separately manages its own account, support and security operations.
Infrastructure and access
The product uses Meta channels, self-hosted Chatwoot, Railway and Supabase as applicable to the pilot. These providers may process data outside Türkiye. Access is scoped to the relevant hotel and authorised staff. Hosting locations, subprocessors, contractual safeguards and the hotel’s notices must be reviewed before a production rollout. The corporate and product marketing websites are separate from the HOTELABLE application.
AI and human control
AI assistance is under development. Autonomous AI replies are disabled in the current Meta channel trial. Enabling new AI processing requires an agreed scope and updated information about providers and data use. No guest message from this website’s illustrative demo is sent to an AI service.
Retention and your requests
Data is retained for the relevant service purpose, agreed hotel instructions and applicable obligations; there is no universal automatic deletion period in the current pilot. Email [email protected] to request access, correction or deletion, or to ask about processing. Guest requests may require coordination with the hotel. We verify identity proportionately and do not ask for passwords or access tokens.